Mode+Method Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
THIS PART IS NOT NECESSARY BUT WE WILL NEED SOMETHING LIKE THIS IN THE FUTURE WHEN WE OPEN OTHER DISTRIBUTION CHANNELS (Please note, if you purchased Combilytics Products through Amazon you will have to process a return/refund through their system.)
To be eligible for a return, your package must be:
You must request a return by emailing us at firstname.lastname@example.org In this email please include:
If your return is accepted, we’ll send you a notification email notifying you of your refund or replacement bottle shipment. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return questions at email@example.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
We will notify you once we have received and inspected your return and if your refund was approved. If approved, you will be automatically refunded on your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund and that we do not have control over this process.
We’re here to help answer any questions you may have. Our customer service contact information is below.